At Ergi & David Gyros, we strive to ensure that every meal you order meets your highest expectations. However, we understand that there may be times when you are not entirely satisfied with your purchase. This Refund & Returns Policy outlines the terms and conditions under which refunds and returns are processed.
Incorrect Order: If you receive an incorrect order, please contact us immediately. We will verify the mistake and offer a replacement or a full refund for the incorrect item(s).
Poor Quality: If you believe that the food you received does not meet our quality standards, please reach out to us within 24 hours of your purchase. We will review your feedback and, if deemed appropriate, offer a replacement or a full refund.
Missing Items: In the event that an item is missing from your order, notify us immediately. We will verify the missing item and arrange for a replacement or issue a refund for the missing item.
Cancellation: If you wish to cancel your order, please do so within 10 minutes of placing the order. Orders cancelled within this timeframe will be eligible for a full refund.
Change of Mind: We do not offer refunds or exchanges if you simply change your mind after the food has been prepared or delivered.
Delayed Delivery: While we strive to deliver orders promptly, we do not offer refunds for delays caused by factors beyond our control, such as traffic or weather conditions.
To request a refund, please follow these steps:
Contact Us: Reach out to us via phone or email within the specified timeframes mentioned above. Provide your order number, details of the issue, and any supporting evidence (e.g., photographs).
Review: Our customer service team will review your request and may contact you for additional information.
Resolution: Once your request is reviewed, we will inform you of the outcome. If approved, refunds will be processed using the original method of payment within 5-7 business days.
As we deal with perishable food items, we do not accept returns. However, if there is an issue with your order, we will address it as per the refund eligibility criteria outlined above.
If you have any questions or concerns about our Refund & Returns Policy, please contact us:
Thank you for choosing Ergi & David Gyros. We value your patronage and aim to provide the best possible dining experience.
At Ergi & David Gyros, we promise to deliver an authentic and delightful Greek dining experience. We are committed to using the highest quality ingredients, preparing each dish with care, and serving our customers with warmth and friendliness.